As a cell phone repair shop owner, you come across several things that you think can add value to your repair business. You might be spending your money on a bundle of things that you think make sense for your repair business. It can be on items, tools, cell phone repair shop software, etc. But are these things worth it? Is your investment right? How will you know these things add value to your business and justify your investment?
There are many investments that a brick-and-mortar cell phone repair shop requires. The one having the greater expense is the location. Following that are the legal documents and taxes expense. These two expenses are one-time if you buy a place for your shop. You would be free from paying rent every month along with other expenditures. This expense is eliminated in the case of online, but you will still need a warehouse to store your repair parts and accessories. In one way or another, there are several investments you have to make to run your store efficiently. All you need to do is differentiate which is more important than the other and decide the expense ratio on each.
Let me walk you through some of the important investments you should make for your cell phone repair store. These will not only help you justify your investment but also generate revenue that can grow your business.
Hiring Experienced Technicians
Employees are the best investment you can make for your business. If your repair store runs decently, you should have at least 2 or 3 technicians working on your store’s repairs, management, and other functions. For instance, there should be a few technicians dedicated to your cell phone repair, one for handling your sales and one for management. Sometimes employees are not very tech savvy, so training them is a good investment as they can help you manage your store using Cell Phone Repair Shop Software. It can also ease your store’s tasks and add value by saving you time and money, e.g., reducing your supervisory labor for inventory or accounts. So you can use a single trained person in place of three.
On the other hand, you should also be meticulous while hiring employees, i-e., if you can do some tasks on your own, don’t hire anyone else. Instead, try to utilize resources to their maximum potential, including yourself.
A Good Point of Sales Software
Point of Sales software is a healthy investment as it cuts down your management loads to almost none. It manages your tickets, inventory, sales, and purchases. It eliminates paper and saves every data of your business. Invoices, bills, and receipts are generated and sent to customers via email. You don’t need to print a ticket every time a customer comes. Customers can self-check-in and out, and their data gets saved in the system. In addition, you can facilitate your existing customers each time because their information will be displayed on the screen when they call.
Furthermore, it keeps track of your inventory. For example, you can know whenever your items reach a reorder level and order them automatically. It also checks which part of the inventory items are missing.
Ticket creation is convenient. All you have to do is add the customer’s information; it will also save the data for future use. You can also directly assign the ticket task to the technician, and the repair part used. If any repair part is missing, it informs the customers immediately and automatically places an order for that part. This solves communication issues among the team, and your inventory is always in stock. Hence Point of Sales Software can prove a fruitful investment for your cell phone repair store.
If you are not investing in your repair shop’s marketing, then you are missing out on a major business. It is important to let people know that you exist because no matter how good your product is, if nobody knows, it’s useless. So buying a marketing plan can earn more for you. It will reach out to maximum people and help increase your clientele and retain existing customers. Marketing involves different strategies by which you can attract your customers and convert the existing ones to loyal ones. Some of them are offers, promotional offers, discounts and loyalty points, etc. Other ways to advertise your repair business are paid ads, pay-per-click or social media. Measure the rate of return and have a budget for your marketing so that your repair business reaches the maximum number of customers and targeted audience. To fulfil your marketing needs, you can add a marketing ad on features in your Repair Shop Management Software.
Without the right tools, you cannot run your cell phone repair shop efficiently because cell phone models are changing rapidly, and their complexity is increasing. To cope with that, you need a versatile set of instruments and equipment to fix them. Having a wide range of instruments can give you more business as not everyone can afford to fix advanced models of iPhone and Samsung. On the other hand, don’t go way over the top with your budget. Instead, try to add equipment as you grow.
Selling accessories is the second most beneficial source of revenue for the cell phone repair shop as they sell like hotcakes. Everyone loves to accessorize their cell phones. Plus, the investment in them is not as significant as repair parts, and they can generate a decent revenue without any extra effort. Its inventory is also easy to manage as they do not take much storage space. You can use Repair Shop Management Software to keep track of your accessories items.
In a nutshell, investing in the domains mentioned above can help you in hundreds of ways. It’s just like killing two birds with one stone. Like a Cell Phone Repair Shop Software can perform multiple tasks for the price of one. So choose your investments wisely and let me know how they changed your cell phone repair business.
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